Delivery

Each piece of Pip Jolley jewellery is lovingly hand made to order in our studio in Glasgow and can sometimes take 1-4 weeks to be dispatched. We will always try our best to get your order to you as quickly as possible but please get in touch with us if you need something for a special occasion and need a faster delivery time.  We aim to dispatch all jewellery within 5 days of receiving the order.

We offer FREE WORLDWIDE SHIPPING!

Standard UK shipping for jewellery - Standard deliveries take 3-7 working days. - items below £50 will be sent Royal Mail recorded delivery, all other orders will be sent Royal Mail Special Delivery.

When we use Royal Mail Special Delivery and a signature is required. Pip Jolley cannot take responsability for attempted deliveried while you are out. Please note, items cannot be left in a "safe place" as a signature is required.

International orders will be sent via international signed for postage. A fully insurable and trackable service, which is secure and reliable. All taxes and customs duties are the responsability of the customer.

Pip Jolley jewellery products are sold in Pounds Sterling on a delivery duty unpaid basis. The recipient may have to pay import duty or a formal customs entry fee prior to or on delivery. Additional taxes, fees or levies may apply according to local legislation and customers are advised to check these details themselves before placing the order.

Late or Lost Deliveries

If your delivery has been delayed, then please contact us and we will provide you with the tracking number to enable you to chase it up with the Royal Mail.

We cannot refund or replace lost items until 20 working days after the date of despatch (30 days for international items) - this is when the Royal Mail classes items as being lost.

International delivery - When items are sent to another country, your parcel is often handled by more than one postal service. Unfortunately that means delivery problems are more likely. When we send a parcel abroad, the actual delivery of the item will be the responsibility of the postal service in the country the items are going to. Delays can often be caused by customs checks, which can sometimes take up to 1-2 weeks.

Pip Jolley cannot be held responsible for goods that are lost or delayed in transit.

 

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