Returns Policy

Returning an item purchased on pipjolley.com.

So that we can keep track of your return/exchange, please read the below.

We have tried to keep it simple so that we can refund you quickly or issue your new Pip Jolley item as soon as possible.

All returns and exchanges must be within 14 days of purchase.

Exchanging your item

If you are exchanging an item please email info@pipjolley.com with the reason for the exchange

 

Damages and Exchanges-

If you would like to exchange the product initially purchased please email info@pipjolley.com with the reason for the exchange. The customer is responsible for all shipping costs for the exchange, we recommend you return items via an insured and reliable postal service, for example Royal Mail Special Delivery Service. Postage cost will not be refunded. When Pip Jolley receives the item for exchange, we will inspect the piece for any damage or wear and issue an exchange upon approval of the returned product.

Please inspect ALL purchases immediately upon receiving the package. If the item has been damaged in transit to the customer, please notify Pip Jolley as soon as the package has been received at info@pipjolley.com.  Pip Jolley will file a claim with the insurance provider and the customer will be e-mailed with further instructions.  Please do not throw away damaged packaging and/or envelopes containing damaged pieces.

Pip Jolley is not responsible for items unclaimed from Royal Mail delivery offices. Items returned to us that have been unclaimed will be refunded minus the shipping cost.

Returning your item

If you would like to return your item you must email info@pipjolley.com first. Please do not just post the item as we will not be able to accept the delivery and this will delay your return. 

- You must return the goods within fourteen days of the date shown on your receipt (this is extended to Jan 10th for December orders).

- The item must be shipped with its original packing slip as proof of purchase from pipjolley.com.

    -The items must remain in the condition they were sold in- undamaged, unworn and in the original packaging.

      -We cannot accept returns of earrings for hygine reasons.

      - We cannot accept returns on customised/personalised item, these are made specially to order and so cannot be returned.

      - Original shipping costs will not be refunded unless the item is deemed faulty by our quality control team.

      - Bespoke or customised items are non-refundable.

      - Customer must cover the cost of returning items.

      Pip Jolley does not accept any responsibility for postage costs, nor for any items lost, stolen or damaged in transit. We recommend you return items via an insured and reliable postal service, for example Royal Mail Special Delivery Service. Postage cost will not be refunded. Exchanges are of course possible within these terms.


      Your refund will be issued within 15 days to the payment method used in your original purchase
      In the rare event that goods are delivered faulty or damaged please contact our customer services department on info@pipjolley.com so we can arrange a replacement or a refund.

      - Exchanges will be carried out, the customer must cover the cost of the exchanged item to be shipped out. This is usually done via a paypal invoice or over the phone with a credit/debit card.

      PLEASE NOTE: WE CANNOT ACCEPT RETURNS WHICH HAVE NOT BEEN REQUESTED THROUGH EMAIL TO INFO@PIPJOLLEY.COM

      Returning Faulty goods

      -In the rare event that goods are delivered faulty or damaged please contact us so we can arrange a replacement or a refund. If the package you receive is damaged or open please do not accept the delivery and contact customer services immediately to arrange a replacement. We will bear the costs of postage to return the goods and issue a re-delivery.

      -Faulty items will only be accepted for return if the goods have been delivered to the customer damaged, or if a manufacturing fault occurs within the 6 months after delivery. All items that are returned as faulty will be assessed by Pip Jolley, and any item displaying damage that is deemed to be a direct result of fair wear or accidental damage will not be accepted as faulty. This includes discolouration from perfume, wearing in the ocean or other causes. 

      - Faulty items that have been worn will be fixed and returned to the customer

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